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Topic: Can't log into existing account...

Is it possible to restore a user account if I have the account's PvPGN character var save files and the user has their realm save files in their Diablo II saves directory?

Somehow this user account can be logged into, but the characters are not showing. The character save files exist in the correct Diablo II directory, however the characters do not show in the character list in game. It appears empty...

This user was suddenly unable to log into their account because the server wouldn't recognize their password. So I changed the password by administrative control. They can now log into their account, but their characters are missing... the character save files exist, but the server wont find them for some reason. Any ideas?

Joe

2 (edited by Feofilaktt 03.02.2019 18:14)

Re: Can't log into existing account...

Joe Schmoe wrote:

Is it possible to restore a user account if I have the account's PvPGN character var save files and the user has their realm save files in their Diablo II saves directory?

Somehow this user account can be logged into, but the characters are not showing. The character save files exist in the correct Diablo II directory, however the characters do not show in the character list in game. It appears empty...

This user was suddenly unable to log into their account because the server wouldn't recognize their password. So I changed the password by administrative control. They can now log into their account, but their characters are missing... the character save files exist, but the server wont find them for some reason. Any ideas?

Joe

Have you checked the "charinfo" files?

What makes the character appear in the selection is the archives "charinfo".

The scheme is more or less this:

User Game -> wolf
Character Game -> wolf_2

Folder "users" -> pvpgn\users\wolf
Folder "charinfo" ->  pvpgn\charinfo\wolf\wolf_2
Folder "charsave" ->  pvpgn\charsave\wolf_2

3

Re: Can't log into existing account...

In addition to Feofilaktt, PvPGN should automatically backup files, it may be worth checking those out and see what the go is.


If the character files are there, what size are the files?

Admin of SlashDiablo - Large vanilla-like server
Founder of Diablo2.org - Dedicated Discord server for PvPGN/D2GS questions

4

Re: Can't log into existing account...

Yep, that was the answer...
Thanks for pointing out those other char save directories, Feofilaktt. The user was trying to login using an old account. The old account name and the new account name were so close that the user was getting confused. Looking in those directories cleared it up for me. Thank you. I get the feeling I'll be running into this issue again once in a while. It's good to know. Thanks for the info guys.

Joe

5

Re: Can't log into existing account...

Joe Schmoe wrote:

Is it possible to restore a user account if I have the account's PvPGN character var save files and the user has their realm save files in their Diablo II saves directory?

Somehow this user account can be logged into, but the characters are not showing. The character save files exist in the correct Diablo II directory, however the characters do not show in the character list in game. It appears empty...

This user was suddenly unable to log into their account because the server wouldn't recognize their password. So I changed the password by administrative control. They can now log into their account, but their characters are missing... the character save files exist, but the server wont find them for some reason. Any ideas?

Joe


I Just faced a missing characters on one user only running the linux version. After reading info about the character linkage file locations I was able to verify that (this server began as a windows server, latter on migrating to linux) this user charinfo folder had all capital letters, and a new one with all normal characters, the capital letters containing the old chars and the normal letters a new one I asked him to create.

After that, I asked him to logoff completely and joined the capital folder contents with the normal and it worked nicely without even restarting anything.

Hope that helps others that migrated from windows to linux to adress this kind of problem can happen as Linux support having same name folders as long as with different capital letters, I mean, on linux is possible to have 2 folders like FOLDER and folder at the same location, or even more any variation like a third one named Folder and a fourth named FOlder. That's it.

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